We all hate forms, right? But we need this info to help us do the right tests for you, put the right details on your reports, and give the best interpretation of your results. Please help us to help you! 😊
Use the online form below to order tests and sampling kits (instructions beneath)
By submitting samples or requesting our services or products, you agree to our Terms of Trade.
Instructions for using the online order form (above)
> Start by clicking on one or more of the checkboxes below (Tests, Sampling Kits, etc.). More fields will appear as you complete the form. You’ll probably need to scroll down to see all the fields.
> If you’re ordering tests, a window will pop up to get specific info on each sample. Add all the sample details, then click on “Add Sample” at the bottom of the pop-up window.
> Follow the prompts and instructions to add all your details, then press SUBMIT YOUR ORDER at the bottom of the main form when you’ve finished. We’ll reward you by waiving the batch fee!
> Wait about 20 seconds, if there were any errors in your form they will show up in red and a message will appear showing you how to fix them. If you had to fix any errors, press SUBMIT YOUR ORDER after fixing them, and wait about 20 seconds to check your form is now OK.
> To be completely sure your order has processed wait for the message “Thanks for your order! We look forward to receiving your samples soon!” to appear. This could take a minute or two depending on the number of samples and internet speed.
> You’ll get an email immediately with two files attached:
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- a PDF file of your order form
- a PDF file of our interstate quarantine import permit
> IMPORTANT: *** If you’re sending samples, please print a copy of both the PDF files (order form & quarantine permit) and send them with your samples. ***
> If you don’t get the email check your email spam folder or refresh your email inbox. If you still haven’t received it after a couple of minutes please get in touch.
If you’re sending samples, it’s important to send a printed copy of both PDF files with your samples. They’re required for biosecurity, and so we can tell they’re your samples! Thank you! 😁
If you still want to download the manual order form, click here. The batch fee will apply. Print it out, complete it, and send it with your samples. If you don’t want to pay the batch fee, please use the online order form above. If you still use the manual order form, please write clearly and follow the instructions on the last page. If we need to contact you due to illegible handwriting or incompleteness admin fees will apply.